How Paypenny customers can submit a complaint about Paypenny?
We aim to offer you excellent customer service, but we may not get it right every time. So, if you’re dissatisfied with Paypenny, please let us know and we’ll do our best to fix things quickly and fairly.
Submit a complaint to Paypenny Submit a complaint about Paypenny
We’ll aim to respond to your complaint as quickly as possible; however, depending on the complexity of the issue, it can take up to 15 working days for payments-related complaints and up to 8 weeks for all other complaints. If there’s any delay in our final response, we’ll send you an update on our progress.